Refund policy

Aspen Moments LLC Cancellation & Refund Policy

Aspen Moments LLC provides private transportation, concierge, vacation planning, and experience coordination services. All services are reserved in advance and are subject to the following cancellation policy.

Transportation bookings

• A 50% deposit is required at the time of booking to secure the reservation.
• The remaining balance will be charged automatically 24 hours prior to the scheduled service or experience start time.

Cancellations

• Cancellations made more than 48 hours before the scheduled service or experience will receive a full refund of any payments made.
• Cancellations made between 24 and 48 hours before the scheduled service or experience will forfeit the 50% deposit.
• Cancellations made within 24 hours of the scheduled service or experience, as well as no-shows, will be charged the full amount of the reservation.

For concierge services involving third-party vendors, including but not limited to restaurants, activities, guides, rentals, events, or experiences, refunds are subject to the cancellation policies of the respective third-party providers.

All cancellation requests must be submitted in writing via email or through the booking platform used to make the reservation.

Refunds, when applicable, will be processed to the original payment method within 5 to 10 business days.